FAQs (FREQUENTLY ASKED QUESTIONS ABOUT OUR AIRTIME TO CASH SERVICES)
1. Is the airtime to Mpesa conversion a Safaricom product or Service?
No, airtime to Mpesa conversion is an independent service offered by Bizpoint Kenya and has no relationship with Safaricom PLC whatsoever.
2. How long does it take to receive Mpesa after I Sambaza my airtime to Bizpoint Kenya?
Mpesa transfer is immediate, unless there are delays affecting the Mpesa service.
3. Can I receive Mpesa on a mobile phone number different from the one used for Sambaza airtime?
No, currently you can only receive Mpesa on the phone number used to Sambaza airtime.
4. What is the minimum and maximum value of airtime that you can convert on the Bizpoint Kenya portal?
The minimum value of airtime that you can convert is Ksh. 100 while the maximum is Ksh. 8,000. Consider multiple transactions in case of amounts above Ksh. 8,000.
5. Are there any Mpesa transaction fees when buying airtime from Bizpoint Kenya?
No, there are no Mpesa transaction fees when buying airtime from Bizpoint Kenya.
6. How much extra airtime do I get if I buy discounted Safaricom airtime from Bizpoint Kenya?
Bizpoint Kenya gives you between 5-12% extra airtime.
7. Do I also get extra airtime when I buy Airtel and Telkom airtime from Bizpoint Kenya?
No, currently we only offer extra airtime on Safaricom. We are working to incorporate discounts on Airtel & Telkom airtime.
8. Can I buy airtime from Bizpoint Kenya when I have an unpaid Okoa Jahazi balance?
Yes, you can buy airtime from Bizpoint Kenya when you have an unpaid Okoa Jahazi balance.
9. Can I buy airtime on Bizpoint Kenya using Fuliza?
Yes, you can buy airtime of Bizpoint Kenya provided you have not exhausted your Fuliza limit.
10. How can I contact Bizpoint Kenya in case of queries or technical issues when accessing the services?
You can contact us through +254725327911 (Call, SMS, or WhatsApp).